---
title: 'Frequently Asked Questions'
date: '2026-05-13T17:42:51.523Z'
author: James Repatch
description: 'Convenient on demand same-day device repairs from your home or business.'
image: https://www.pullnote.com/img//img/repatch-team.jpg
published: 2025-07-10T09:36:39.421Z
type: 'article'
url: https://www.repatch.live/faq
id: 686f89a7cf61c14ee3f6328e
---

[image https://www.pullnote.com/img//img/repatch-team.jpg priority=true schema=false]

## What should I do before handing over my device?

  Whilst you device is safe with us, we recommend that you **back up** your **data** and reset back to the **factory settings** before handing over for **security purposes**.

  Lastly please remove any **cases** you may have on your device to prevent any loses of your case.


## How long does a repair take?

  Depending on the repair.

  **Screen repair** can take up to **30 mins** to repair, other problems may take up to **3 hours** to repair.

  The technician you select on our platform will notify you when the repair will be completed and at what time.

  Once your device is repaired we will deliver it **ASAP**.


## Does Repatch repair my phone?

  No **Repatch** doesn't repair devices, we only locate repair technicians in your local area & provide the service of picking up your device, drop it off to the technician & delivering your device when fully repaired.


## Do the technicians on Repatch, use original repair parts?

  Although technicians on our platform are an alternative service to **Apple**, **Samsung** ETC, their parts are tested & are **OEM** (Original Equipment Manufactured) .


## Do Repatch offer after repair support?

  Yes we do, email us at support@repatch.live, call/WhatsApp us on 07475 703912 or DM us on Instagram and we'll get back to you **ASAP**.


## Does the pick up & drop off come with insurance?

  Yes, whenever a **Repatch** driver picks up or drops off (deliver) your device, it will always be insured whiles in transit so in the extremely unlikely event, your device was to get lost you will be covered for **up to £500**.